Restaraunt Sales Training
Leveraging the latest in eLearning technology, I incorporated advanced branching scenarios, engaging drag-and-drop activities, and real-world case studies
Services
eLearning Development, Instructional Design
Services
eLearning Development, Instructional Design
Services
eLearning Development, Instructional Design
Tools
Articulate Storyline, Adobe Illustrator
Tools
Articulate Storyline, Adobe Illustrator
Tools
Articulate Storyline, Adobe Illustrator
Value
Advanced Scenarios
Value
Advanced Scenarios
Value
Advanced Scenarios
Timeline
4 weeks
Timeline
4 weeks
Timeline
4 weeks
Tavistock Restaurant Collection is a rapidly growing, privately held company operating several upscale dining concepts across the United States.
Project Goals:
Equip servers with practical, proven upselling techniques to boost revenue and improve customer satisfaction.
Enhance communication and sales skills for a more engaging and personalized dining experience.
Promote understanding of guest psychology and reading customer cues for effective upselling.
Develop problem-solving skills to overcome objections and handle difficult situations.
Tavistock Restaurant Collection is a rapidly growing, privately held company operating several upscale dining concepts across the United States.
Project Goals:
Equip servers with practical, proven upselling techniques to boost revenue and improve customer satisfaction.
Enhance communication and sales skills for a more engaging and personalized dining experience.
Promote understanding of guest psychology and reading customer cues for effective upselling.
Develop problem-solving skills to overcome objections and handle difficult situations.
Tavistock Restaurant Collection is a rapidly growing, privately held company operating several upscale dining concepts across the United States.
Project Goals:
Equip servers with practical, proven upselling techniques to boost revenue and improve customer satisfaction.
Enhance communication and sales skills for a more engaging and personalized dining experience.
Promote understanding of guest psychology and reading customer cues for effective upselling.
Develop problem-solving skills to overcome objections and handle difficult situations.
The Solution:
Scenario-Based Learning: This course contains a variety of real-world, restaurant-specific scenarios where learners are given the chance to practice upselling techniques. Feedback is provided based on the choices made, providing valuable insights into best practices and tactics.
Advanced Branching Scenarios: We have designed the course to mimic real-life situations as closely as possible. Based on the decisions made during the scenario-based exercises, learners will experience different outcomes, helping them understand the impact of their choices and refine their techniques.
Drag-and-Drop Activities: To promote active learning and ensure the retention of knowledge, our course contains several engaging drag-and-drop activities. These include matching the right upselling techniques to specific customer scenarios, correctly sequencing the steps of an effective upselling conversation, and more.
Integrated Quizzes: Regular quizzes are integrated throughout the course to test learners' understanding and application of the techniques.
Expert Interviews: Hear from industry experts who share their tips and tricks for successful upselling. These insightful videos provide a deeper understanding of the skills needed to excel in the role.
Upon completion of the course, servers will be more confident, skilled, and prepared to take on their role in a new light, driving not only their success but also the overall success of the restaurant. This course serves as an excellent tool for servers looking to sharpen their skills and restaurateurs seeking to boost their establishments' profitability.
The Solution:
Scenario-Based Learning: This course contains a variety of real-world, restaurant-specific scenarios where learners are given the chance to practice upselling techniques. Feedback is provided based on the choices made, providing valuable insights into best practices and tactics.
Advanced Branching Scenarios: We have designed the course to mimic real-life situations as closely as possible. Based on the decisions made during the scenario-based exercises, learners will experience different outcomes, helping them understand the impact of their choices and refine their techniques.
Drag-and-Drop Activities: To promote active learning and ensure the retention of knowledge, our course contains several engaging drag-and-drop activities. These include matching the right upselling techniques to specific customer scenarios, correctly sequencing the steps of an effective upselling conversation, and more.
Integrated Quizzes: Regular quizzes are integrated throughout the course to test learners' understanding and application of the techniques.
Expert Interviews: Hear from industry experts who share their tips and tricks for successful upselling. These insightful videos provide a deeper understanding of the skills needed to excel in the role.
Upon completion of the course, servers will be more confident, skilled, and prepared to take on their role in a new light, driving not only their success but also the overall success of the restaurant. This course serves as an excellent tool for servers looking to sharpen their skills and restaurateurs seeking to boost their establishments' profitability.
The Solution:
Scenario-Based Learning: This course contains a variety of real-world, restaurant-specific scenarios where learners are given the chance to practice upselling techniques. Feedback is provided based on the choices made, providing valuable insights into best practices and tactics.
Advanced Branching Scenarios: We have designed the course to mimic real-life situations as closely as possible. Based on the decisions made during the scenario-based exercises, learners will experience different outcomes, helping them understand the impact of their choices and refine their techniques.
Drag-and-Drop Activities: To promote active learning and ensure the retention of knowledge, our course contains several engaging drag-and-drop activities. These include matching the right upselling techniques to specific customer scenarios, correctly sequencing the steps of an effective upselling conversation, and more.
Integrated Quizzes: Regular quizzes are integrated throughout the course to test learners' understanding and application of the techniques.
Expert Interviews: Hear from industry experts who share their tips and tricks for successful upselling. These insightful videos provide a deeper understanding of the skills needed to excel in the role.
Upon completion of the course, servers will be more confident, skilled, and prepared to take on their role in a new light, driving not only their success but also the overall success of the restaurant. This course serves as an excellent tool for servers looking to sharpen their skills and restaurateurs seeking to boost their establishments' profitability.
Reach out anytime
Let’s Stay Connected
Got questions or want to collaborate? Feel free to reach out—I'm open to new projects, positions, or just a casual chat!
Reach out anytime
Let’s Stay Connected
Got questions or want to collaborate? Feel free to reach out—I'm open to new projects, positions, or just a casual chat!
Reach out anytime
Let’s Stay Connected
Got questions or want to collaborate? Feel free to reach out—I'm open to new projects, positions, or just a casual chat!